business VPN fair use policy
To ensure the continued availability of uncounted quota on VPN services, we have a 'Fair Use Policy' to make sure our services are not subject to excessive and illegal use. We have designed our products to be generous, but we do not want those generous terms abused.
If we think your invoice shows an excessive use we may refuse you access to this feature and begin applying quota restrictions on your account.
To ensure we do not unreasonably restrict our customers, the following steps will occur if we consider that a service is showing excessive use:
- Month 1: iiNet may contact individual customers identified as exceeding ten (10) times the average usage of all iiNet Business VPN customers, to discuss their usage requirements. Where a peak in usage occurs but is not expected to continue, no alternative arrangements are necessary.
- Month 2: If the excessive usage continues in a second billing period, a second contact may be made to discuss an alternative plan.
- Month 3: If the excessive usage continues into the third billing period, the customer may be informed that quota counting will be activated on their service and that they may be charged accordingly.
Excessive Use
For the purposes of the Fair Use policy, what is considered to be Excessive Use will either be advertised by iiNet at the time of the relevant promotion or included in this Fair Use Policy.
Excessive use is a continuing and unreasonably disproportionate use of the service when compared to other users. In the case of Business VPN, quota use in excess of ten times the average quota usage of all iiNet VPN services is considered excessive use.
Illegal Use
Should iiNet VPN services be used for any illegal purpose, including the broadcast of copyrighted materials, iiNet reserves the right to suspend access to the service or any other feature immediately, without notice to you.
